Video: How businesses can utilise the potential of chat bots today

A couple of weeks ago I spoke at Mando’s (the company where I work as a Technical Strategist) Provoke event.

During my session I gave an overview of what is possible with the Microsoft Bot Framework and showed a live demo of how a chat bot can be used to help a business in a customer support scenario. I also discussed how this bot can be made more intelligent using Microsoft Cognitive Services like LUIS, for language understanding and QnA Maker for smart FAQs.

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